Angélica Arteaga
Vice President, HR
Banco Central de Chile

Customer Experiences

“What is not measured will never change. When areas of improvement in culture and climate are not measured, it’s difficult to develop effective Action Plans that lead to consistent, positive results. The Human Footprint survey allowed our mid-level managers and top executives alike to build awareness about the need to improve the climate in their workgroups. It provided a vehicle to promote employee engagement and satisfaction, helped us attract talent, and created the kind of healthy, competitive environment that moves us forward every day.”

 

Angélica Arteaga
Vice President, HR
Banco Central de Chile (the “Fed” in South America’s strongest economy)